Privacy Policy

Privacy Policy

1. Introduction

Welcome to My Health Notion ("MHN," "My Health Notion," "MHN Health Sciences LLP," "we," "us," or "our"). At MHN, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you access our website, mobile application, and other services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the terms outlined in this policy. If you do not agree with these terms, please refrain from using our Services.

2. Legal Agreement

This Privacy Policy is a legally binding agreement between you ("User," "you," or "your") and MHN. It explains your rights and responsibilities concerning your personal data. By using our Services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.

This Privacy Policy is subject to change. We may update it periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website/ application. Your continued use of our Services after any modifications indicates your acceptance of the revised terms.

3. Definitions and Interpretations

• MHN: Refers to My Health Notion and MHN Health Sciences LLP.
• Personal Data: Any information that relates to an identified or identifiable individual, including but not limited to name, contact details, health information, and usage data.
• Services: All products, applications, software, features, and content offered by MHN.
• Data Controller: MHN, responsible for determining the purposes and means of processing personal data.
• Data Processor: A third party that processes personal data on behalf of MHN.
• User: Any individual accessing or using our Services.
• Cookies: Small data files stored on your device that help us improve your experience by analyzing usage patterns.

2. Information Collection

2.1 Information We Collect

We are committed to respecting your privacy and ensuring appropriate protection of your personal information. We may collect the following categories of information about you:

Visitor / Unregistered User -

• IP Address
• Location Data
• Behavior on the Website (pages visited, time spent, etc.)
• Device Information (model, operating system, etc.)
• Cookies and Web Beacon Data
• Photos containing food items (“Food Photos”) uploaded through our Snap feature
• Health Reports and Health scan and Photos

Registered User

• Name, Age, Gender, Phone Number, Email Address, Mailing Address
• Height, Weight
• Lifestyle, Food Preferences, Medical Conditions, Health Goals, and Fitness Regimes
• Ethnicity, Genetics, Health Data, or Sexual Orientation
• Username or Unique Identifier
• Behavior on the Website (pages visited, time spent, etc.)
• Payment Information (credit/debit card details, other payment modes)
• Location Data (if not deactivated)
• Device Information (model, operating system, etc.)
• Cookies and Web Beacon Data
• Food Photos (if ‘auto-snap' feature is enabled)
• Health Reports and Photos
• Health Data from integrations (e.g., Google Health Connect)

2.2 Collection of Data

We collect data using various methods, including:

• Direct Collection: When you create an account, submit forms, or provide information through our Services.
• Automated Collection: Through cookies, web beacons, and similar technologies for tracking usage and improving our platform.
• Third-Party Sources: Collaborating with healthcare providers, analytics platforms, or external service providers to enhance our offerings.

2.3 Purpose of Data Collection

We use the information we collect for the following purposes:

• Service Provision: To deliver personalized health insights, manage health records, and facilitate healthcare services.
• User Experience Improvement: Enhance our platform's performance and usability by analyzing user interactions.
• Communication: Notify you about updates, respond to inquiries, and offer customer support.
• Compliance and Security: Ensure compliance with applicable laws and regulations, detect and prevent fraud, and safeguard data.
• Research and Development: Conduct research, generate insights, and enhance our services using aggregated or anonymized data.
• Marketing and Promotions: With your consent, we may send newsletters, promotional emails, and targeted advertisements.
• Health Data Integration: Provide personalized health recommendations using data from platforms like Google Health Connect.

3. How We Use Your Data

3.1 How We Use Your Data

We use your personal data to enhance and personalize your experience with MHN. This includes using your data to provide services, improve our offerings, and ensure the security of your information.

3.2 Data Anonymization and Aggregation

We may anonymize and aggregate your data for research, statistical analysis, and business insights. This anonymized data cannot be used to identify you personally. Aggregated data helps us understand trends, improve our services, and create valuable health insights.

If you have any questions or concerns regarding how your data is collected and used, please contact us at support@myhealthnotion.ai.

4. Data Sharing and Disclosure

4.1 Data Sharing and Security

We are committed to maintaining the confidentiality of your personal data. Your information is stored securely, and we implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, or misuse.

4.2 Data Sharing and Disclosure

The information about you and other users of the Platform is important to our business. We only share your information with third parties essential for facilitating the services you request. We ensure that these third parties have robust data protection mechanisms in place. By accessing or using our Site and App, you consent to our terms as well as the privacy policies of these third parties.

We may share data under the following circumstances:

• Legal Compliance: If required under applicable law, court orders, or legal processes.
• Safety and Security: To protect the safety of our users, employees, and others.
• Fraud Prevention: To investigate and prevent fraud or security issues.
• Business Transactions: In case of mergers, acquisitions, or business transfers.
• Healthcare Services: With pharmacies, doctors, clinics, hospitals, or service providers for fulfilling healthcare requests.
• Payment Processing: With payment gateways to facilitate secure payments.
• Third-Party Integrations: For services such as lab test bookings, logistics, and online consultations.
• Survey Creators: For surveys hosted on our platform, where responses are owned by the survey creator.

We ensure legal agreements are in place with these third parties, ensuring they comply with privacy standards. If you have concerns regarding data sharing, please contact us at support@myhealthnotion.ai

5. User Rights and Control

5.1 User Rights and Consent

At MHN Health Sciences LLP ("MHN," "we," "us," or "our"), we are committed to ensuring transparency and protecting your personal data. If you are located in the European Union (EU) or are otherwise subject to the General Data Protection Regulation (GDPR), you are entitled to specific rights regarding your personal data.

5.2 Your Data Protection Rights

Unless subject to an exemption, you have the following rights with respect to your personal data:

Right to be Informed You have the right to be informed about the collection, use, and processing of your personal data. This Privacy Policy provides detailed information on how we manage your data.

Right of Access You have the right to request a copy of your personal data that we hold about you. If you hold an account with any of our services, you are entitled to receive all personal data associated with your account.

Right to Rectification You can request the correction or update of any personal data if it is inaccurate or outdated.

Right to Withdraw Consent You have the right to withdraw your consent to the processing of your personal data at any time.

Right to Object You may object to the processing of your personal data, especially in cases where we rely on legitimate interests as a legal basis.

Right to Lodge a Complaint You have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been violated.

Right to Data Portability You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

Right to Restrict Processing You are entitled to request that we limit how we process your data, particularly in circumstances where accuracy is contested, processing is unlawful, or the data is no longer needed.

Right to Obtain Information on Data Transfers You have the right to obtain information on whether your personal data is transferred to a third country or an international organization.

5.3 Access, Correction, and Deletion

If you wish to access, update, or delete your personal data, please contact us at support@myhealthnotion.ai . Upon receiving a verified request, we will respond in accordance with applicable laws.

We may retain certain data if necessary for legal compliance, dispute resolution, or enforcement of our agreements.

5.4 Opt-Out Policy

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails. Please note that even if you opt out of marketing communications, we may still send you essential service-related communications.

You also have the right to withdraw your consent at any time, where processing is based on your consent. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

5.5 How to Make a Complaint and Contact Authorities

If you believe we have used your personal data in a way that violates your rights or this Privacy Policy, you may contact our Data Protection Officer at support@myhealthnotion.ai. We will address your concerns promptly.

Additionally, you have the right to lodge a complaint with your local data protection authority. In the EU, you can find details of your national data protection authority here.

We are committed to working with you to resolve any concerns or issues regarding your personal data. For any further questions about your privacy rights, please reach out to us directly.

6. Data Security

6.1 Security of Your Personal Information

At MHN, we treat your data as an asset that must be protected against loss and unauthorized access. We implement robust security measures to safeguard your personal data, including encryption, secure servers, firewalls, and access controls.

We follow generally accepted industry standards to protect the personal information submitted to us and information that we have accessed. Our security measures are regularly evaluated to ensure compliance with applicable laws and industry best practices.

However, as effective as these security measures are, no security system is entirely impenetrable. While we strive to protect your data, we cannot guarantee absolute security. Additionally, we cannot ensure that your information will not be intercepted while being transmitted over the internet.

If you have concerns about the security of your data, please contact us at support@myhealthnotion.ai

6.2 Third-Party Security Measures

We work with third-party service providers to deliver our services, and we ensure they adhere to strict security and privacy standards. These providers are contractually obligated to implement appropriate technical and organizational measures to protect your data.

6.3 Data Retention and Disposal

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Once data is no longer needed, we securely delete or anonymize it using industry-standard procedures.

6.4 User Responsibility

While we take every reasonable step to protect your data, it is essential for users to take steps to protect their information as well. We recommend using strong passwords, enabling multi-factor authentication, and keeping login credentials confidential.

6.5 Incident Management

In the event of a security incident, we have a comprehensive incident response plan to mitigate damage, investigate the breach, and prevent recurrence. Our team will assess the incident's impact, notify affected individuals, and comply with legal requirements.

6.6 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will promptly notify you and the relevant data protection authorities in accordance with applicable laws.

Our notification will include essential details about the breach, such as:

• The nature of the data affected.
• The scope and potential impact of the breach.
• Steps we are taking to mitigate the damage.
• Recommendations for actions you can take to protect yourself.

6.7 International Data Transfers

In the course of providing our services, we may transfer your data to third-party service providers located in different countries. We ensure that any international data transfers comply with applicable laws and are subject to appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.

These third parties are contractually obligated to protect your personal data in accordance with our strict security standards. Additionally, we conduct regular assessments to ensure compliance with privacy regulations.

If you have any questions about how your data is transferred or wish to obtain further details, please contact us at support@myhealthnotion.ai

We are committed to transparency and will provide additional information and updates as needed to ensure your continued trust in our services.

7. Data Retention

7.1 Retention of Personal Information

We will store any personal data we collect from you as long as it is necessary to facilitate your use of the Services and for ancillary legitimate and essential business purposes. These include, without limitation, improving our Services, attending to technical issues, and resolving disputes.

Your personal data will primarily be stored in electronic form. We may enter into agreements with third parties to collect, store, and process your personal data, under full compliance with applicable laws. If you have telephonic interactions with our customer representatives, the call data may be recorded and stored on Amazon Web Services (AWS) for training and quality purposes.

We may need to retain your personal data even if you seek its deletion, if necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

If you are a Registered User, please note that after terminating your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you from our servers.

8. Cookies and Tracking

8.1 Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us understand your preferences, improve site functionality, and deliver relevant content and advertisements.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but this may impact your experience on our platform.

8.2 Tracking by Our Marketing or Advertising Partners

Upon receiving your specific consent, we may share data collected from cookies or other tracking technologies with our advertising partners. This helps us provide personalized advertisements based on your interests and online behavior.

If you prefer not to receive personalized ads, you can adjust your cookie preferences or opt out of tracking through your browser settings or relevant third-party tools.

9. Children's Privacy

9.1 Processing of Personal Data as a Minor

MHN is designed for users of all age groups. While we do not impose age restrictions for accessing our platform, we strongly recommend that parents and guardians supervise users under the age of 18. We encourage responsible use and active parental involvement to ensure a safe digital experience.

MHN does not knowingly collect or solicit personal information from minors without appropriate consent. Additionally, we do not display or share content that is deemed unsuitable or sensitive for younger users.

If you are a parent or guardian and become aware that your child has provided personal information without your consent, please contact us at support@myhealthnotion.ai. We will promptly investigate and delete the data if necessary.

9.2 Compliance with COPPA

In compliance with the Children's Online Privacy Protection Act (COPPA), we take all necessary steps to ensure the privacy and protection of children's data. If you have concerns or questions regarding your child's privacy, you may contact us directly, and we will address the matter with urgency.

Parents and guardians are also encouraged to implement device-level parental controls for additional supervision and safety measures while using digital platforms.

10. Third-Party Policies

10.1 Third-Party Links and Data Sharing

We may display links to third-party websites or applications on our Website or App for advertising or providing you with relevant content. We will not be responsible for such third-party websites or applications if you choose to access them. If you provide any data to such website/application, please ensure you read their policies given that you will no longer be bound by this Policy in doing so.

We may receive data whenever you visit a third-party link through our Website/App which includes the date and time of your visit to the third-party website, the web address or URL, technical information about the IP address, browser, and the operating system you use. If you are logged into MHN, additional information, including your username, may also be collected.

Furthermore, third-party providers may collect and process data independently in accordance with their own policies. We encourage you to review their privacy practices before using their services.

11. Compliance and Ethics

11.1 Compliance with Medical and Ethical Standards

At MHN Health Sciences LLP ("MHN," "we," "us," or "our"), we are committed to upholding the highest standards of medical and ethical conduct. Our operations are aligned with applicable laws, regulations, and best practices to ensure transparency, integrity, and responsible use of health data.

11.2 Legal and Regulatory Compliance

We comply with all relevant local, national, and international laws governing data privacy, healthcare information, and consumer rights. Our policies are designed to meet the standards of regulations such as the General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act (HIPAA), and other applicable healthcare laws.

11.3 Ethical Responsibility

We believe in maintaining the highest ethical standards in the development and application of our healthcare services. This includes ensuring the accuracy of health information, protecting user privacy, and promoting transparency in how we collect, use, and share data.

11.4 Employee Training and Awareness

All MHN employees undergo comprehensive training on compliance and ethical responsibilities. This includes education on data privacy, regulatory requirements, and ethical decision-making processes.

11.5 Incident Reporting and Management

We have established clear processes for reporting and addressing ethical and compliance concerns. Users, employees, and stakeholders can report suspected violations or unethical behavior through designated reporting channels without fear of retaliation.

11.6 Continuous Improvement

We are committed to continuous improvement in our compliance and ethics practices. This involves regular audits, assessments, and updates to our policies and procedures to adapt to evolving regulations and industry standards.

For any questions or concerns related to our compliance and ethics practices, please contact us at support@myhealthnotion.ai.

12. User-Generated Content

12.1 Uploading Material to the Service

MHN allows users to contribute content, including medical records, images, and other information through the app. By uploading material, you confirm that the content is accurate, lawful, and does not violate the rights of any third party. Users are solely responsible for the content they upload and must ensure it complies with all applicable laws and regulations.

12.2 User-Uploaded Medical Records/Photos

When you upload medical records, images, or other personal data, you consent to MHN using this information for providing health insights and related services. MHN maintains strict data protection protocols to secure your data. Users are advised not to upload any sensitive or unrelated content.

12.3 Published Content

If you choose to publish comments, reviews, or other content on the MHN app, this content may be visible to other users. MHN reserves the right to monitor, moderate, and remove any content that violates our guidelines or legal requirements. Users retain ownership of their content but grant MHN a non-exclusive, royalty-free license to use, distribute, and display such content within our services.

For any questions or concerns about user-generated content, please contact us at support@myhealthnotion.ai.

13. Payment and Billing

13.1 Payment Gateway and Billing

• Third-Party Payment Processors: MHN uses third-party payment gateways to process all transactions securely. These gateways are compliant with industry standards to ensure the protection of your payment information.
• Billing Information: By providing your payment details, you authorize MHN or its payment processor to charge the applicable fees for the selected services.
• Payment Confirmation: Upon successful payment, a confirmation receipt will be sent to your registered email address. Please retain this receipt for your records.
• Failed Transactions: In the event of a failed payment, users will be notified, and services may be temporarily suspended until the issue is resolved.
• Subscription Management: If applicable, users can manage their subscriptions through the app, including cancellation, renewal, or upgrading services.

13.2 Refunds and Cancellations

• Refund Policy: Refund eligibility depends on the nature of the service purchased. Please refer to our detailed refund policy for specific conditions.
• Cancellation Requests: Users can submit cancellation requests through the app or by contacting customer support. Certain services may be non-refundable once initiated.
• Processing Time: Refunds, when applicable, will be processed within a specified timeframe. The actual time for the amount to reflect may vary based on your payment provider.

13.3 Security of Payment Information

Encryption and Protection: All payment transactions are encrypted using industry-standard security measures to safeguard your financial data.

No Storage of Payment Details: MHN does not store your complete payment information. Payment data is processed securely by the third-party payment provider.

13.4 Disputes and Inquiries

Payment Disputes: If you notice unauthorized charges or discrepancies, please contact us immediately at support@myhealthnotion.ai.

Support and Assistance: For any billing-related questions, our support team is available to assist you.

14. Compensation Clause

The user acknowledges and agrees that MHN Health Sciences LLP ("MHN") and its affiliates are not liable for any monetary, financial, or other compensation arising from incidents, including injury, death, or property damage, resulting from the use of third-party services.

MHN acts solely as a technology platform, providing health insights and facilitating connections to external healthcare providers. Users are responsible for their decisions and are encouraged to seek medical advice from licensed professionals.

For any concerns, contact us at support@myhealthnotion.ai.

15.Control of Your Password

You are solely responsible for maintaining the confidentiality of your password and account information. To protect your account:

• Choose a strong password and keep it secure.
• Sign out after using our services, especially on shared or public devices.
• Do not share your password with any third party.
• Avoid using another user's account, username, or email address.

If your password is compromised, immediately change it to prevent unauthorized access. You are responsible for all actions taken using your login credentials.

Please notify us promptly at support@myhealthnotion.ai. if you suspect unauthorized access to your account, even after changing your password.

16. Changes to the Privacy Policy

16.1 Updates and Revisions

MHN Health Sciences LLP ("MHN," "we," "us," or "our") may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational adjustments. Any changes will be effective once the updated Privacy Policy is published on our website and mobile app.

16.2 Notification of Changes

• Direct Notification: Significant changes that may affect your rights or how we process your data will be communicated through prominent notices within the app, via email, or through other available channels.
• Reviewing the Policy: We encourage users to regularly review this Privacy Policy to stay informed about how we protect your information. The "Last Updated" date at the top of this document will indicate when it was last revised.

16.3 Continued Use After Changes

By continuing to use MHN's services after updates to the Privacy Policy are implemented, you acknowledge and agree to the revised terms. If you disagree with the updated policy, you may discontinue using our services.

16.4 Contact for Questions

If you have any questions or concerns regarding changes to this Privacy Policy, please contact us at support@myhealthnotion.ai.

17. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, our practices, or your personal data, please feel free to contact us. Our team is here to assist you and address any issues you may have.

17.1 Contact Information

You can reach us through the following channels:

• Email: support@myhealthnotion.ai.
• Phone: +91 9885778211
• Address: 1st Floor, Roxxana Empress court, beside Lotus children hospital, veer nagar, Lakdikapool, Hyderabad,500004.

17.2 support Hours

Our support team is available to assist you during our regular business hours:

• Monday to Saturday: 9:00 AM – 6:00 PM (IST)
• Sunday: Closed
• Public Holidays: Closed

17.3 Response Time

We aim to respond to all inquiries within 3-5 business days. If your query is urgent, please indicate that in your message for faster assistance.

17.4 Additional Assistance

For questions specifically related to:

• Privacy and Data Protection: Email our team at support@myhealthnotion.ai
• Technical support: Email our technical team at support@myhealthnotion.ai.
• Compliance and Legal Matters: Email our legal team at support@myhealthnotion.ai.
• We value your privacy and are committed to resolving any concerns promptly and transparently.